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Managing the Customer Experience: Turning Customers into Advocates

by Mr Shaun Smith,Joe Wheeler

ISBN 13: 9780273661955

Format: Paperback (272 pages)
Publisher: Financial Times/ Prentice Hall
Published: 04 Sep 2002

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The Digital-First Customer Experience: Seven Design Strategies from the World’s Leading Brands

by Joe Wheeler

ISBN 13: 9781398612631

Format: Paperback (328 pages)
Publisher: Kogan Page
Published: 03 Jul 2023

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